COVID-19 Updates

at Groove Auto

Face Masks Optional Thank You
Groove Auto Group logo

Based on new CDC Guidelines, face masks are not required by all customers*

In accordance with new guidance from the CCD facemasks are now optional for some customers*.

*CDC Guidelines direct any unvaccinated or partially vaccinated individual 11 and order to continue wearing masks in an indoor space with members of a different household.

Covid-19 Preparedness Update
Update: July 31, 2020

We remain diligently committed to the health and well-being of our employees, customers and community.

At Groove Auto we are continuing to take a number of actions to control the spread of COVID-19 in accordance with the expert guidance of the CDC and local public health authorities. Below is an at-a-glance overview of what we’re doing and will continue to do to keep everyone safe.

We have removed and arranged furniture and added signage throughout the dealership to allow for proper 6-foot social distancing. We have installed plexiglass shields for all high traffic customer contact areas

We regularly disinfect high touch surfaces and sanitize vehicles between test drives and before returning to customers after service. Complimentary hand sanitizer and masks are available at all of our dealerships.

  • All employees have their temperatures taken when they arrive at the dealership.
  • Employees who are not feeling well or have a fever are required to remain home for the allotted time recommended by the CDC.
  • Any employee that has traveled outside of the state must quarantine for a pre-determined amount of time before returning to work.
  • We have conducted company-wide COVID-19 testing for employees and will continue to do so on an as-needed basis.

With our door-to-door vehicle delivery program you can purchase your vehicle from the comfort of home without ever having to come to the dealership. We continue to offer pick-up and delivery for service. We’ve implemented self-check-in and contactless drop-off options for service customers. We’ve implemented online payments for service and parts customers so they can pay online without having to come inside the dealership.

An Update for our Englewood Customers
Update: July 13, 2020

Click here for an update on COVID-19 from the city manager.

Service Delivery Options
Update: April 15, 2020

You may have seen the previous message regarding the delivery options we provide, but we want you to know that we are continuously working to better meet your needs. Our new and improved options include:

Contactless Drop-Off At Our Service Center

As we are aware of those who still need their vehicle to commute to and from work, our service center is remaining open for any automotive maintenance you may need. You can get your car serviced, while still maintaining your safety through social distancing.

Free Pick-Up & Delivery

As we are working to better serve our community, we now offer service pick-up and delivery. Our door-to-door delivery program allows you to get your vehicle serviced without ever having to leave your home. We will pick up your car, service it, and return it back to you clean at no additional cost.

Don’t forget, you can schedule your pick-up and delivery appointment by clicking “Schedule Service” below. You can also schedule your appointment by giving us a call.

New Hours – Groove Auto
Update: March 27, 2020

Groove Auto Hours of Operation

New sales hours for all Groove Auto locations are as follows:

Groove Ford, Groove Mazda, Groove Toyota, Groove Used, and Groove Subaru

Open Monday through Saturday from 9am to 7pm.

Groove Subaru of Silverthorne and Groove Jeep Chrysler Dodge Ram

Open Monday through Saturday from 9am to 6pm.

Free Pickup and Delivery Services
Update: March 27, 2020

Here for you and there for you

Attention Valuable Customers,

For your and our employee’s safety, the State of Colorado has issued a temporary shutdown of our showroom. We can still transact online if you are in need of a vehicle. You can inquire through our website and we can work the entire process online.

This includes evaluation of trade in, secure credit applications to obtain financing and presentation of all figures for the transaction. We will also deliver the car right to your house for free.

Our Denver service and parts departments will be open from 7am to 5pm Monday through Friday and Saturday from 8am to 3pm, and our Silverthorne service and parts department will be open 7:30am to 5pm Monday through Friday and Saturday from 9am to 3pm. To better serve our community we are offering pick-up and delivery for your service. Or you can schedule your appointment online or by simply calling us.

We thank you for your patience as we navigate through these new protocols. Please stay safe and we hope to see you again soon.

Covid-19 Financial Relief
Update: March 24, 2020

Content included just for reference please contact financial institution for up to date information.

Ally Financial

1-888-925-2559

Current Relief Options:

Defer term loan payments due in April, May, June and July. Deferred payments will be added to the end of the loan term (or balloon payment). Scheduled loan payments will resume in August. Ally will offer existing customers a 120-day deferral to help our mutual customers in these difficult times. Finance charges will accrue during this period and no late fees will be charged. This unmatched action, combined with the 90-day deferral for new customers we announced on Monday, demonstrates our agility and ability to adapt as needed to work through the impacts of COVID-19

Chase Financial

Auto Loans: 1-800-336-6675

Auto Leases: 1-800-227-5151

Current Relief Options:

  • Customer service and lease end call center teams continue to provide full service for our customers.
  • We are offering a 90-day payment extension period for loans and leases no matter the stage of delinquency and waiving existing late and non-sufficient funds fees.
  • We are also offering extension on leases for up to six months for customers who are near the end of their term.
  • Lease returns continue to be picked up and transported off retailer lots, where local governments allow. Please remember to utilize your re-marketing portal to ground vehicles as they are returned.

Key Bank

1-800-KEY2YOU.

Current Relief Options:

  • For impacted customers who have a vehicle financed with KeyBank, we are offering extensions and payment deferrals. Contact Customer Service for details.  

TD Financial

1-800-556-8172

Current Relief Options:

  • Suspend collections on deficit reserves for the next 90 days
  • Suspend repurchase requests for the next 90 days
  • Extend the EFT rejection time for held contracts with outstanding stipulations for 5 days to 10, for the next 90 days/

Toyota Financial Services

(800) 874-8822

Current Relief Options:

  • Customers impacted by COVID-19 can contact our Customer Service Center (CSC) for assistance. We’re offering extensions and payment deferrals for customers in good standing.
  • In addition, we’ll waive late charges associated with any payments that were either extended or paid late, as a result of COVID-19.

Subaru Financial (Through Chase)

Auto Loans: 1-800-336-6675

Auto Leases: 1-800-227-5151

Current Relief Options:

  • Customer service and lease end call center teams continue to provide full service for our customers.
  • We are offering a 90-day payment extension period for loans and leases no matter the stage of delinquency and waiving existing late and non-sufficient funds fees.
  • We are also offering extension on leases for up to six months for customers who are near the end of their term.
  • Lease returns continue to be picked up and transported off retailer lots, where local governments allow. Please remember to utilize your remarketing portal to ground vehicles as they are returned.

Yes, We Will Deliver
Update: March 20, 2020

At Groove Auto, we’re committed to the health of our employees, customers and suppliers. We are doing all we can at our dealerships, as well as expanding our business model to accommodate sales and service delivery directly to you.



Services we offer:

  • Remote test drives to your door
  • Remote trade evaluations
  • New and used vehicle delivery within 24 hours
  • Pick-up returns: Don’t love it? We’ll pick it up with our 4-day, 200-mile, no-questions-asked, money-back return.
  • Service center: Pick-up, service, thoroughly clean and deliver to your home or office
    delivery of parts from our parts departments

We are grateful to be part of such a vibrant community. Ready to serve you now more
than ever.

A Letter to Our Customers From Regional Vice President Rob Edwards
Update: March 13, 2020

Valued Customers,

On behalf of everyone here at Groove Auto, I’d like to thank you for your business and ensure you that our number one priority has been and will always be taking care of our customers and employees.

We have been closely monitoring the evolving situation regarding coronavirus (COVID-19). Our core focus at this time is caring for the health and well-being of our customers and employees. In addition, we are doing our part to play an active role in helping to contain the spread of this virus in our local communities.

In response to this developing health concern, we have increased cleaning and sanitizing procedures within the sales and service departments. We have instructed all employees to comply with CDC Guidelines for illness prevention by washing their hands, limiting person-to-person contact and staying home if they or a family member show symptoms of this illness.

We want to assure you that we are committed to doing our part to minimize the impact of this virus. Some of the additional precautionary measures we are taking to protect our customers and team members include:

  • Staff Education – we are providing our team with extra guidance on how to protect themselves and those they come in contact with to minimize the spread of germs. Our team has been empowered to promptly report any symptoms of illness or potential exposure. Our team has been instructed not to report to work if they are sick or believe they have been exposed.
  • Vehicle Handling – every vehicle, whether it is one of our vehicles for sale or a customer vehicle will be wiped down with sanitizing solutions on all key touch areas – door handles, dashboard controls, center consoles, etc. before and after either a staff member or customer interacts with a vehicle. Our technician staff are using protective gloves while servicing and operating all vehicles.
  • Vehicle Test Drives – we understand that a vehicle test drive is an important part of the car buying experience. During this heightened alert time, we are offering customers the option to test drive a vehicle unaccompanied if you have any concerns about person to person contact.

Our entire team of automotive professionals takes great pride in the quality, experience and value we offer our customers. While we are currently maintaining regular operations, our dealerships are prepared to modify the ways we service your automotive needs. As always, we offer off-site delivery for new and used vehicle sales and in some cases, we are able to accommodate for service pick-up and delivery. Please visit our website or contact your local dealership for details.

We will continue to monitor this rapidly evolving situation and make adjustments to our safety protocol as needed to ensure we are complying with CDC guidelines and putting the health and safety of our customers and employees first.

Thank you for your trust in us to do what is necessary to keep you safe and make your experiences with our dealerships as easy and enjoyable.

Sincerely,

Rob signature

Rob Edwards
Regional President

Groove Auto Group logo

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10301 E Arapahoe Rd #200 • Englewood, CO 80112

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Groove Auto 39.596170, -104.869380.